Our Philosophy
At Training Matters Ltd, we believe learning and development should never be an afterthought.
My career in L&D began in insurance, working as a systems trainer. It didn’t take long to notice a gap. For many people (often in their very first insurance role), systems training covered the “how” but not the “why”. People were coming to me with questions about the intricacies of specific policies, knowledge that sat outside any formal training structure. They deserved more than a signed-off systems checklist. They deserved a solid foundation that gave them genuine confidence handling live cases when it mattered most.
That gap is what led me to build the kind of learning experience I wished had existed from day one: training that goes beyond box-ticking and equips people with the knowledge and confidence to truly excel.
That belief is still at the heart of Training Matters Ltd today. We work with many well-respected insurance organisations, because the principle holds true everywhere. L&D isn’t a compliance exercise. It’s a strategic investment in people. When people grow, everything around them grows. Better-trained teams engage more fully, perform better, and deliver a better service to their clients. A business that invests in developing their people see it reflected in client satisfaction, retention, and results.
We don’t do L&D as an afterthought. We do it because it matters.
Nurturing over box-ticking
We believe that the most valuable asset in any insurance firm isn’t the systems, the revenue or the client base. It’s the people. People don’t reach their potential by accident. They reach it through intentional, sustained development.
CPD hours are important, but transformation happens when people feel genuinely supported and invested in.
Grow your people to grow your business
A competent and confident workforce doesn’t just perform better, they attract better clients, retain talent, and build a better reputation in the market. When you invest in your people, you don’t improve individual careers. You build a better workplace culture, a stronger reputation and a more resilient business.
Testimonials
Jo Davies, EverywhenThanks again for an amazing training session, by far the best I’ve had in my 20 years in this industry, and I know the group felt the same.
Jodie Bowes, AllMedProBefore I joined the course, I found it really difficult to settle into my role. Upon reflection, perhaps this was due to little guidance in addition to lack of confidence. So, I immersed myself into this course in the hope I would absorb as much valuable information as possible. And It did just that.
Aaron Martin, Berkeley Insurance GroupThe training session have been fantastic and have really made a difference for me. Some material in the CII study texts is written in a way that I haven’t been able to understand, but Matt has taken the time to explain the complexities of certain topics in a way that I can understanding, without feeling silly by using real example that I can relate to.
Charlie Bishop, MacbethI honestly really enjoyed the course and have taken so much from it. It’s made a real difference to my confidence compared to where I was a year ago, so thank you for your support in helping me reach this point.
Marcie Potts, Thomas CarrollMatt is extremely knowledgeable and very very good at explaining things in terms that everyone can understand. The BI section is very complicated, and I have a good amount of knowledge on how it work, but I did have questions which Matt was able to answer so I was able to fully understand.
Matt Duffy, Protect CommercialWe have been working with Matt OJ & Training Matters for some time now and is our strategic L&D partner. The quality of the material and content is excellent, and the delivery of the training by Matt is the best I have ever seen in a training environment. Matt adapts his approach to the various personalities in our organisation. It has improved every individual in our team.
Joe Scallan, AcrisureI found myself approaching situations differently thanks to this course. As my company underwent significant restructuring, the ‘managing change’ module was invaluable in helping me guide my team. Matt is a brilliant trainer who keeps everyone engaged, delivering powerful insights I’ll apply moving forward in my management career..
Juliet Hamilton, CanopiusMatt is fantastic. He is able to bring topics alive and manages to engage everyone who is in the room. He is excellent at observing and commenting on individuals’ approach, engagement, personality in a positive way. My key takeaway is how everyone was pushed outside of their comfort zones, which is something not all of the team are able to get to do on a daily basis. Thank you.
Nicole Gregory, All Med ProThank you so much for all your coaching and ongoing support throughout this journey. I know I tend to be less vocal during group sessions, but please know that I absorbed all the content and will continue to use and refer back to it in the future. As you probably gathered, I took a great deal away from the course it has truly been instrumental in helping me grow and develop.
Sian Kendrick, AllianzMatt Owen-James was fantastic. Incredibly engaging and thorough in explanations. I can sometimes find the courses to be very commercially directed and can struggle to follow along however Matt ensured that he explained everything in simple terms and kept a great energy. He was brill!
